Carrot Membership Terms and Conditions
1. Introduction
These terms and conditions (“Terms”) govern the membership (“Membership”) for Carrot Cars Chauffeur services offered by Ivory Enterprise Ltd trading as Carrot Cars (“Carrot Cars,” “we,” “us,” or “our”). By subscribing to our Membership, you agree to be bound by these Terms. These Terms & Conditions are in addition to our standard service Terms & Conditions.
2. Eligibility
Membership is strictly available to non-business clients only. You confirm that your use of our Membership is for personal and not for business purposes.
3. Membership Fees and Payments
Membership fees are due monthly and must be paid promptly on the billing date indicated in your Membership account. Membership discounts are only accessible through the use of a voucher code provided to you upon successful payment. Each voucher code is unique to the member and cannot be shared or transferred.
4. Fair Usage Policy
To ensure fairness and manage resource allocation, we limit the number of airport journeys with Membership discounts to no more than 8 per month. We reserve the right to cancel your Membership if we determine that the service is being used unfairly or in a manner that disadvantages other customers.
5. Cancellation and Refunds
Membership is non-refundable under any circumstances. If you decide to cancel your Membership, you may continue to use the discount until the end of the current paid period. If we cancel your Membership for any reason, including but not limited to breach of these Terms or abuse of the service, the discount will remain in effect until the paid period ends.
6. Service Availability
Membership does not guarantee the availability of our taxi services. We strongly recommend booking services as early as possible to ensure availability.
7. Additional Fees
Membership discounts apply solely to the cost of the car service. Additional fees, such as airport parking charges, are not covered by the Membership and must be paid separately.
8. Non-Payment
If any monthly payment fails and you do not correct the failure promptly, your Membership will be automatically cancelled, and you will lose access to the Membership discounts.
9. Contact Information Registration
Each Membership must be associated with a unique phone number. Members can only register one phone number per Membership for exclusive use of the members-only booking line.
10. Cooling-Off Period
You are entitled to a 14-day cooling-off period starting from the date of the first payment. If you cancel your Membership within this period and have not used any Membership discounts for bookings, you are eligible for a refund.
11. Amendments
We may amend these Terms from time to time. We will notify you of any changes by updating the terms on the Carrot Cars website or through other communication channels. Your continued use of the Membership after such changes constitutes your acceptance of the new Terms.
12. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Carrot Cars operates, without regard to its conflict of law provisions.
13. Contact Us
For any questions regarding these Terms or your Membership, please contact our customer service team through the contact details provided on our website.