Important information about luggage

IMPORTANT INFORMATION ABOUT LUGGAGE

Please note that Carrot Cars do not transport any household items or furniture

Due to the legislation and insurance purposes, all luggage must be stowed in the vehicle’s boot (aka trunk).

Only small handheld soft bags are allowed inside the vehicle and must be stored on the passenger’s lap.

Largest Accepted Individual Luggage Dimensions

Height: 28 inches (71 cm)
Width: 22 inches (56 cm)
Depth: 14 inches (36 cm)

This includes foldable children’s strollers (aka pushchairs), which will also be counted as one piece of luggage.

If you need to transport ski equipment, folded bicycles or large pet crates, then please book a LARGE CARROT or XXL CARROT. Please write about your equipment in the app comments. If you are not 100% sure, then please always call us 24 hours, and we are happy to advise you: +442070050557.

Maximum amount of luggage per vehicle

STANDARD CARROT (aka Saloon Car) Max 4 Passengers (3 for comfort)
MAX 2 BAGS

PREMIUM CARROT (aka Executive Saloon Car) Max 4 Passengers (3 for comfort)
MAX 2 BAGS

BIGGER BOOT CARROT (aka Estate Car) Max 4 Passengers (3 for comfort)
MAX 3 BAGS

LARGE CARROT (aka MPV or People Carrier)
Max 6 Passengers & MAX 2 BAGS AND MAX 2 CABIN BAGS
OR
4 Passengers & MAX 6 BAGS

XXL CARROT (Mercedes Viano or equivalent)
Max 8 Passengers & MAX 6 BAGS
OR
4 Passengers and MAX 8 BAGS

FAQ

What would happen if I ordered a vehicle that cannot fit my luggage?

We do our absolute best to send you a larger vehicle; however, those vehicles are in high demand, and hence, they are not always available. Extra charges will be applied!

Can I just put the bags inside the car if it's only a few of us traveling?

Due to licensing, insurance, safety reasons, and further to protect the vehicle’s seats from unreasonable wear and tear or damage – no items are allowed inside the passenger compartment. Passengers are welcome to travel with soft handbags that can fit on their laps. Those items cannot be stored on seats either.

If I cancel the car after realising that it does not fit my luggage, will I still get charged?

Unfortunately, all bookings require a minimum of 3 hours’ notice for cancellation, or full fare will be charged. As we always match up return journeys for all drivers, they will travel to your booked destination regardless of the cancellation.

Our customer service is open 24/7/365 – call us before making the booking if you are not sure about anything!

Back to our fleet

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