IMPORTANT INFORMATION ABOUT LUGGAGE
Maximum amount of luggage per vehicle
STANDARD CARROT (aka Saloon Car) & PREMIUM CARROT (aka Executive Car)
| Passengers | Check-in Bags | Cabin Bags |
|---|---|---|
| 2 | 3 | 0 |
| 2 | 2 | 2 |
| 2 | 1 | 4 |
| 2 | 0 | 5 |
| 3 | 2 | 0 |
| 3 | 1 | 2 |
| 3 | 0 | 4 |
This type of vehicle is licensed to carry a maximum of 4 passengers; however, for your comfort, we strongly recommend using it for no more than 3 passengers.
BIGGER BOOT CARROT (aka Estate Car)
| Passengers | Check-in Bags | Cabin Bags |
|---|---|---|
| 2 | 4 | 0 |
| 2 | 3 | 2 |
| 2 | 1 | 5 |
| 2 | 0 | 6 |
| 3 | 3 | 0 |
| 3 | 2 | 2 |
| 3 | 0 | 5 |
LARGE CARROT (aka MPV or People Carrier)
| Passengers | Check-in Bags | Cabin Bags |
|---|---|---|
| 4 | 6 | 0 |
| 4 | 5 | 2 |
| 4 | 4 | 4 |
| 4 | 3 | 5 |
| 4 | 2 | 6 |
| 4 | 1 | 7 |
| 4 | 0 | 8 |
| 6 | 2 | 0 |
| 6 | 1 | 2 |
| 6 | 0 | 4 |
XXL CARROT (Mercedes Viano or equivalent)
| Passengers | Check-in Bags | Cabin Bags |
|---|---|---|
| 8 | 8 | 0 |
| 8 | 7 | 2 |
| 8 | 6 | 4 |
| 8 | 5 | 5 |
| 8 | 4 | 6 |
| 8 | 3 | 8 |
| 8 | 2 | 9 |
| 8 | 1 | 10 |
| 8 | 0 | 11 |
Largest Accepted Individual Cabin Bag Dimensions
| Height: 22 inches (56 cm) |
| Width: 16 inches (40 cm) |
| Depth: 9 inches (23 cm) |
Largest Accepted Individual Check-In Luggage Dimensions
| Height: 28 inches (71 cm) |
| Width: 22 inches (56 cm) |
| Depth: 14 inches (36 cm) |
This includes foldable children’s strollers (aka pushchairs), which will also be counted as one piece of luggage.
If you need to transport ski equipment, folded bicycles or large pet crates, then please book a LARGE CARROT or XXL CARROT. Please write about your equipment in the app comments. If you are not 100% sure, then please always call us 24 hours, and we are happy to advise you: +442070050557
FAQ
What would happen if I ordered a vehicle that cannot fit my luggage?
We do our absolute best to send you a larger vehicle; however, those vehicles are in high demand, and hence, they are not always available. Extra charges will be applied!
If I cancel the car after realising that it does not fit my luggage, will I still get charged?
Unfortunately, all bookings require a minimum of 3 hours’ notice for cancellation, or full fare will be charged. As we always match up return journeys for all drivers, they will travel to your booked destination regardless of the cancellation.
Our customer service is open 24/7/365 – call us before making the booking if you are not sure about anything!
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