Supporting Passengers with Disabilities

At Carrot Cars, we aim to make every journey as comfortable, respectful and straightforward as possible for passengers with disabilities and additional support needs.

Please note that Carrot Cars is not a wheelchair accessible vehicle company. Our drivers use standard private hire vehicles, so we are generally unable to provide specialist wheelchair accessible transport.

However, we may still be able to help passengers who are able to transfer from a wheelchair into a standard vehicle seat, where the wheelchair can be folded and safely placed in the boot.

Our drivers receive basic training in supporting passengers with disabilities. This means they are expected to be patient, respectful and understanding, and to provide reasonable assistance where appropriate. They are not medical professionals or trained carers.

Physical Disabilities

If you or the passenger have any physical disability or mobility related requirement, please contact us before travel where possible. This helps us understand the journey and advise whether we are likely to be able to assist safely and comfortably.

If the passenger uses a folding wheelchair and is able to sit in a standard car seat, we may be able to provide transport depending on the vehicle assigned and the space available in the boot.

Mental Health and Hidden Disabilities

We understand that not all disabilities are visible. Some passengers may need extra reassurance, patience or clear communication during their journey.

If there is anything helpful for us to know before the trip, please tell us in advance where possible. This allows us to brief the driver and provide the best service we can. Please only share personal information with the passenger’s permission.

Respectful Travel

We are committed to treating all passengers with dignity and respect. In return, we ask that our drivers and staff are also treated respectfully. We do not accept abusive or threatening behaviour under any circumstances.